Privacy Policy

1. Consent

By using our website and/or availing our print and packaging services, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask for your personal information. If you contact us directly, we may receive additional information about you such as:

• Identity Data: Your name, company/brand name, designation.
• Contact Data: Email address, phone number, billing and shipping address.
• Project Data: Artwork files, brand assets, packaging specifications, dielines, logos, design briefs, and any creative material you share with us for printing or packaging production.
• Transaction Data: Order details, payment references, GST/tax information, invoices, and delivery records.
• Communication Data: The contents of any message, attachment, or other information you choose to send us via email, contact form, WhatsApp, phone call, or social media (Instagram).
• Technical Data: When you visit our website, we may automatically collect IP address, browser type, device information, operating system, referring URLs, and pages visited.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our print and packaging services (offset, digital, flexo, screen printing, embossing, debossing, foiling, and related value-addition services).
• To process design, prepress, production, and delivery of your custom packaging orders.
• To prepare quotations, invoices, and tax documents.
• To improve, personalize, and expand our website and service offerings.
• To understand and analyze how visitors use our website.
• To communicate with you, either directly or through one of our partners, for customer service, project updates, order confirmations, and other promotional or informational purposes.
• To send you emails or messages regarding inquiries you submitted.
• To find and prevent fraud.
• To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

4. Log Files

Lumesh Arts follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is not linked to any information that is personally identifiable. The purpose is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

5. Cookies and Web Beacons

Like any other website, lumesharts.com uses cookies. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

6. Third-Party Service Providers and Disclosure

We may share your information with trusted third parties only to the extent necessary to deliver our services, including:

• Printing partners, paper/board suppliers, and finishing vendors required to fulfill your order.
• Courier and logistics partners for delivery of finished packaging products.
• Payment processors and banks to process transactions.
• Website hosting, analytics, and IT service providers that support our website operations.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Confidentiality of Designs and Artwork

We understand that the artwork, brand identity, packaging concepts, and creative files shared with us are confidential and proprietary to you. Lumesh Arts:

• Treats all client artwork and design briefs as confidential.
• Will not reuse, resell, or republish your designs without your explicit consent.
• May, with your permission, showcase finished work in our portfolio, on our website, or on our Instagram (@lumesharts).
• Retains internal copies of production files only for as long as necessary to service repeat orders or for legal/accounting purposes.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill the orders you place, to comply with legal obligations (such as tax and accounting), resolve disputes, and enforce our agreements.

9. Your Data Protection Rights

Under applicable Indian data protection law, you have the right to:

• Access — request copies of your personal data.
• Rectification — request correction of any information you believe is inaccurate or incomplete.
• Erasure — request that we erase your personal data, under certain conditions.
• Restrict Processing — request restriction of processing of your personal data, under certain conditions.
• Object to Processing — object to our processing of your personal data, under certain conditions.
• Data Portability — request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, typically within 2 to 5 days.

10. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Lumesh Arts does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

11. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Nashik, Maharashtra.

14. Contact Us

If you have any questions or suggestions about our Privacy Policy, or wish to exercise any of your data protection rights, please do not hesitate to contact us: